Terms & Conditions

Last updated: 2026

Moo's Cookies, based in Heerenveen, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 42143058, VAT identification number NL005530652B46.

Trading name: Moo's Cookies
Place of business: Heerenveen, the Netherlands
KvK number: 42143058
VAT identification number: NL005530652B46
Email: contact@mooscookies.nl

The full business address is not published on this site and is available on request via contact@mooscookies.nl.

1. Applicability

These terms apply to all orders placed via mooscookies.nl.

2. Prices

All listed prices are in euros and include 9% VAT, unless stated otherwise. Moo's Cookies reserves the right to change prices.

3. Orders

An order is final once confirmation has been received. Moo's Cookies bakes in small batches to order; delivery times are communicated upon confirmation.

4. Delivery

See our shipping policy for delivery times, shipping costs, and delivery conditions.

Did your order arrive damaged? Report it within 24 hours of receipt, with a photo, to contact@mooscookies.nl. You will get a new box or your money back.

5. Right of withdrawal

For freshly prepared food items (such as our cookies), no statutory right of withdrawal applies under Dutch law (article 6:230p sub d BW), as these products perish quickly or have a limited shelf life. See our return policy for exceptions.

6. Liability

Moo's Cookies is not liable for damage resulting from improper use or storage of the product after delivery.

7. Contact

Questions about these terms: contact@mooscookies.nl

Allergens and food safety

All our cookies contain: gluten, soy, milk, egg, lactose. Please note: our cookies may contain traces of nuts due to shared production in the same kitchen.

Do you have an allergy or food intolerance? Please let us know in advance by sending a message to contact@mooscookies.nl so we can inform or advise you.

Disputes and applicable law

Dutch law applies to every order. Nothing in these terms limits the rights you have as a consumer under mandatory Dutch or EU law.

If we cannot resolve a complaint together, a consumer in the EU can turn to the European Consumer Centre.