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If something is wrong

Return policy

Last updated: 2026

Moo's Cookies, Heerenveen, KvK 42143058

1. Exception for fresh food

For food safety reasons, we do not accept returns of fresh baked goods. Our cookies are freshly baked to order; under article 6:230p sub d of the Dutch Civil Code, no statutory right of withdrawal applies to perishable or quickly deteriorating products. This means you cannot return an order simply because you changed your mind.

2. Quality complaints

If something is wrong — damaged in transport, the wrong item, or a product that doesn't meet expected quality — always contact us so we can fix it. Email within 24 hours of receipt to contact@mooscookies.nl with a photo and description of the issue.

3. Resolution

For valid complaints, we offer either a replacement shipment or a refund of the purchase amount.

4. Incorrect delivery address

We cannot be held liable for non-delivery due to an incorrect delivery address provided by the customer.

5. Contact

For all questions about returns or complaints: contact@mooscookies.nl